Warranty & Returns
PLEASE CAREFULLY READ OUR WARRANTY AND RETURN POLICIES BELOW
OUR WARRANTY DOES NOT COVER DAMAGE DUE TO PET BEHAVIOR. IF AN ITEM IS DAMAGED BY PET BEHAVIOR AFTER A MANUFACTURING DEFECT BECOMES EVIDENT, THE WARRANTY IS VOID.
IF AN ITEM(S) ON AN ORDER THAT RECEIVED FREE SHIPPING IS RETURNED TO US, WE WILL DEDUCT OUR SHIPPING COST FROM THE AMOUNT TO BE REFUNDED FOR THE RETURNED ITEM(S). REFUNDS ARE GIVEN ONLY TO ITEMS THAT COME BACK TO US IN A NEW AND UNUSED CONDITION.
REFUNDS ARE GIVEN ONLY TO ITEMS THAT COME BACK TO US IN A NEW AND UNUSED CONDITION.
Our Warranty Policy - If a Big Shrimpy, Mosier Valley or Mariposa product fails due to a manufacturing defect within its warranty period as defined below, we will repair or replace it at our discretion.
Our Warranty does not cover normal wear on product fabrics (e.g. such as holes or tears caused by pets scratching at fabric).
Big Shrimpy - Catalina Classic, Original, Nest and their component parts: 3 year warranty from date of purchase
Big Shrimpy - Catalina Plush, Bogo, Easy, Den, Hug Blanket, Landing Pads and their component parts: 2 year warranty from date of purchase
Big Shrimpy - Mesh Refresh wash bag and Versa Seat Protector: 1 year warranty from date of purchase
Mariposa products - 2 year warranty from date of purchase
Mosier Valley products - 1 year warranty on workmanship from date of purchase. Does not cover damage due to pet behavior or, in the case of our Beehive Winter Insulation Cover, damage caused by rodents.
Items returned for warranty must be accompanied by a copy of a dated receipt or the original order number. THE WARRANTY FOR ITEMS NOT PURCHASED DIRECTLY THROUGH WWW.BIGSHRIMPY.COM MAY HAVE OTHER RESTRICTIONS. WARRANTY QUESTIONS FOR ITEMS PURCHASED ELSEWHERE SHOULD BE DIRECTED TOWARDS THE RETAILER THAT SOLD THE ITEM TO YOU.
Before returning an item for a warranty issue, it is often best to confirm that the situation meets our warranty requirements. Please contact us at firstname.lastname@example.org and include a photo of the warranty issue with the message. We may ask you to send the item in to us for evaluation. If the item shows signs of damage by pet behavior the warranty is void.
After you receive confirmation that the item qualifies for repair or replacement, we will send a call tag to collect the item from you or replace the item (at our discretion). If we send a call tag for the item, please send the item back to us with your original order number, your name, current address, email address and telephone number. We will pay for shipping the repaired or replacement item back to you.
Items for repair or replacement should be sent via UPS or FedEx to:
15 North 15th Street
Billings, MT 59101
We will email or call you when the item has been received and processed.
Please allow up to 15 business days from the date that we receive a warranty item to review and fix the item, at which time we will ship it back to you.
Our Return Policy
Any item returned to us for a refund must arrive back to us in a NEW AND UNUSED CONDITON in order to qualify for a refund. “NEW AND UNUSED CONDITION” means that the item must show no signs of use including no presence of hair, dirt, urine, saliva, pet odors, etc. An item that shows any sign of use will not qualify for a refund or credit. Purchaser is responsible for the cost of shipping a return item to us. If the item is returned and shows signs of use, we will charge the purchaser for the cost of shipping the item back to him or her and will not issue a refund or credit.
PLEASE MEASURE THE SPACE WHERE YOU PLAN TO PUT THE ITEM YOU ARE PURCHASING FROM US TO BE SURE IT WILL FIT. SHIPPING PET BEDS IS EXPENSIVE AND WE REALLY DON’T WANT YOU TO HAVE TO SEND AN ITEM BACK TO US TO GET A DIFFERENT SIZE. WE HAVE STATED THE DIMENSIONS OF OUR PRODUCTS IN THE “PRODUCT SPECIFICATIONS” SECTION FOR EACH PRODUCT.