Not too exciting but very important. This is the inner liner ONLY for the bolster of the Nest dog bed. This is the cushion that forms the "ring" of the Nest bed.
You can get this liner empty or filled (making it a cushion) with our SmartFill polyester fiber made from recycled plastic bottles. If all you need is new SmartFill fiber to fill a Nest bed you already own, you can buy that too. Click here!
PLEASE CAREFULLY READ OUR WARRANTY AND RETURN POLICIES BELOW
WE WARRANTY ONLY THE PET BEDS WE MANUFACTURE AND SELL UNDER THE BRAND NAMES BIG SHRIMPY, MOSIER VALLEY AND MARIPOSA.
OUR WARRANTY DOES NOT COVER DAMAGE DUE TO PET BEHAVIOR. IF AN ITEM IS DAMAGED BY PET BEHAVIOR AFTER A MANUFACTURING DEFECT BECOMES EVIDENT, THE WARRANTY IS VOID.
IF AN ITEM(S) ON AN ORDER THAT RECEIVED FREE SHIPPING IS RETURNED TO US, WE WILL DEDUCT OUR SHIPPING COST FROM THE AMOUNT TO BE REFUNDED FOR THE RETURNED ITEM(S). REFUNDS ARE GIVEN ONLY TO ITEMS THAT COME BACK TO US IN A NEW AND UNUSED CONDITION.
REFUNDS ARE GIVEN ONLY TO ITEMS THAT COME BACK TO US IN A NEW AND UNUSED CONDITION.
WE DO NOT WARRANTY PRODUCTS SOLD ON THIS WEBSITE THAT ARE NOT BIG SHRIMPY, MOSIER VALLEY AND MARIPOSA BRANDED PRODUCTS (e.g. DOG TREATS).
Our Warranty Policy - If a Big Shrimpy, Mosier Valley or Mariposa product fails due to a manufacturing defect within its warranty period as defined below, we will repair or replace it at our discretion.
Our Warranty does not cover normal wear on product fabrics (e.g. such as holes or tears caused by pets scratching at fabric).
Big Shrimpy - Catalina Classic, Original, Nest and their component parts: 3 year warranty from date of purchase
Big Shrimpy - Catalina Plush, Bogo, Easy, Den, Hug Blanket, Landing Pads and their component parts: 2 year warranty from date of purchase
Big Shrimpy - Mesh Refresh wash bag and Versa Seat Protector: 1 year warranty from date of purchase
Big Shrimpy - Beehive Winter Insulation Wrap: 2 year warranty from date of purchase. Warranty covers workmanship but not damage from animals such as mice, dogs, coyotes, hyenas, charging rhinos, etc.
Mariposa products - 2 year warranty from date of purchase
Mosier Valley products - 1 year warranty on workmanship from date of purchase. Does not cover damage due to pet behavior or, in the case of our Beehive Winter Insulation Cover, damage caused by rodents.
Items returned for warranty must be accompanied by a copy of a dated receipt or the original order number. THE WARRANTY FOR ITEMS NOT PURCHASED DIRECTLY THROUGH WWW.BIGSHRIMPY.COM MAY HAVE OTHER RESTRICTIONS. WARRANTY QUESTIONS FOR ITEMS PURCHASED ELSEWHERE SHOULD BE DIRECTED TOWARDS THE RETAILER THAT SOLD THE ITEM TO YOU.
Before returning an item for a warranty issue, it is often best to confirm that the situation meets our warranty requirements. Please contact us at email@example.com and include a photo of the warranty issue with the message. We may ask you to send the item in to us for evaluation. If the item shows signs of damage by pet behavior the warranty is void.
After you receive confirmation that the item qualifies for repair or replacement, we will send a call tag to collect the item from you or replace the item (at our discretion). If we send a call tag for the item, please send the item back to us with your original order number, your name, current address, email address and telephone number. We will pay for shipping the repaired or replacement item back to you.
Items for repair or replacement should be sent via UPS or FedEx to:
15 North 15th Street
Billings, MT 59101
We will email or call you when the item has been received and processed.
Please allow up to 15 business days from the date that we receive a warranty item to review and fix the item, at which time we will ship it back to you.
Our Return Policy
Any item returned to us for a refund must arrive back to us in a NEW AND UNUSED CONDITON in order to qualify for a refund. “NEW AND UNUSED CONDITION” means that the item must show no signs of use including no presence of hair, dirt, urine, saliva, pet odors, etc. An item that shows any sign of use will not qualify for a refund or credit. Purchaser is responsible for the cost of shipping a return item to us. If the item is returned and shows signs of use, we will charge the purchaser for the cost of shipping the item back to him or her and will not issue a refund or credit.
PLEASE MEASURE THE SPACE WHERE YOU PLAN TO PUT THE ITEM YOU ARE PURCHASING FROM US TO BE SURE IT WILL FIT. SHIPPING PET BEDS IS EXPENSIVE AND WE REALLY DON’T WANT YOU TO HAVE TO SEND AN ITEM BACK TO US TO GET A DIFFERENT SIZE. WE HAVE STATED THE DIMENSIONS OF OUR PRODUCTS IN THE “PRODUCT SPECIFICATIONS” SECTION FOR EACH PRODUCT.
Big Shrimpy offers customers the opportunity to participate in its Full Circle recycling program. Customers may recycle any Big Shrimpy, Mosier Valley or Mariposa product ever purchased.
Before you take part in our recycling program, we want to make sure you’re aware:
- Other than the padded insert for the Landing Pad crate mat, every part of of all of our products, including the SmartFill® fiber we use to fill our pet beds, is machine washable and dryable. The insert for the Landing Pad should be hand washed as it contains a recycled foam core which will absorb water.
- Big Shrimpy pet bed and Landing Pad covers, empty inner liners, filled inner liners, and crate pad cushions are all available for purchase separately.
- With these options, your Big Shrimpy product may last forever but if you have finally decided that it’s time for your worn-out, used-up, Big Shrimpy, Mosier Valley or Mariposa product to go away…don’t throw it out! Send it in! We will recycle the outer cover, inner liner, the SmartFill or pad into blended fibers that can be used in other industries.
!! Important !! Please wash and dry all parts of your Big Shrimpy, Mosier Valley or Mariposa product, including the SmartFill fiber (if the item contains SmartFill) according to our washing and drying instructions. If it’s a bed you’re sending in, you do not need to reassemble it. Just box up all the washed and dried components and send it via UPS or FedEx to:
Full Circle Recycling
15 North 15th Street
Billings, MT 59101
We are proud to be the first and only company to offer recycling of its pet beds, and we know we could not do it without the participation of our customers. Ultimately it’s you who does the recycling. Without you it doesn’t happen. Thank you!