FAQ+

We Think Long-Term

• Original and Nest beds and their component parts: 3 year warranty
• Basic Beds and Basic component parts: 2 year warranty
• Catalina beds: 3 year warranty
• Landing Pads: 2 year warranty

If one of the above products fails due to a manufacturing defect within its warranty period as defined above, we will repair or replace it at our discretion. Our warranty does not cover damage due to pet behavior. If an item is damaged by pet behavior after a manufacturing defect becomes evident, the warranty is void. Warranty orders must be accompanied by a copy of a dated receipt. Warranty does not cover normal wear on product fabrics (e.g. sleeping surface).

Warranty Return Procedure

Before returning an item for a warranty issue, please contact us to confirm that the situation meets our warranty requirements at 206-297-7918 or info@bigshrimpy.com.

After receiving confirmation, please send the item back to us with a copy of your receipt, your name, current address, email and telephone number. We recommend that you insure your item on its return trip. We cannot give credit for items damaged in transit.

We’ll email or call you when the item has been received and processed.

Please allow up to 15 business days from the date that we receive a warranty item to review and fix the item, at which time we will ship it back to you.